Chapter 1 Further Reflections: Emotional Intelligence

 The ability to recognize own emotions

The ability to relate to others’ emotions The ability to actively listen to others The ability to actively participate in interpersonal communication and understand the nonverbal cues of behavior The ability to control one’s thoughts and feelings The ability to effectively manage emotions and express them in a socially acceptable way The ability to receive criticisms positively and benefit from them The power to forgive, forget, and move on rationally How many of the above qualities can you relate to yourself? Complete an Emotional Intelligence Test, read the article and prepare a memo to me.

Chapter 1 Further Reflections: Emotional Intelligence

Instructions

Rate yourself on how well you are able to display the abilities for each item listed below. As you score each item, try to think of actual situations in which you have been called upon to use the ability. Use the following scale.

|_1_|_2_|_3_|_4_|_5_|_6_|_7_|

  Low       Neutral         High

Ability           Ability

1 2 3 4 5 6 7   1.   Identify changes in physiological arousal. (4)

1 2 3 4 5 6 7   2.   Relax when under pressure in situations. (7) ^_^

1 2 3 4 5 6 7   3.   Act productively when angry. (3)

1 2 3 4 5 6 7   4.   Act productively in situations that arouse anxiety. (4)

1 2 3 4 5 6 7   5.   Calm yourself quickly when angry. (4)

1 2 3 4 5 6 7   6.   Associate different physical cues with different emotions. (5)

1 2 3 4 5 6 7   7.   Use internal “talk” to affect your emotional states. (6)

1 2 3 4 5 6 7   8.   Communicate your feelings effectively. (3)

1 2 3 4 5 6 7   9.   Reflect on negative feelings without being distressed. (2)

1 2 3 4 5 6 7   10. Stay calm when you are the target of anger from others. (5)

1 2 3 4 5 6 7   11. Know when you are thinking negatively. (4) 

1 2 3 4 5 6 7   12. Know when your “self-talk’ is instructional. (4)

1 2 3 4 5 6 7   13. Know when you are becoming angry. (7)

1 2 3 4 5 6 7   14. Know how you interpret events you encounter. (5)

1 2 3 4 5 6 7   15. Know what senses you are currently using. (6)

1 2 3 4 5 6 7   16. Accurately communicate what you experience. (5)

1 2 3 4 5 6 7   17. Identify what information influences your interpretations. (4)

1 2 3 4 5 6 7   18. Identify when you experience mood shifts. (5)

1 2 3 4 5 6 7   19. Know when you become defensive. (4)

1 2 3 4 5 6 7   20. Know the impact your behavior has on others. (5)

1 2 3 4 5 6 7   21. Know when you communicate incongruently. (4)

1 2 3 4 5 6 7   22. “Gear up” at will. (6)

1 2 3 4 5 6 7   23. Regroup quickly after a setback. (6)

1 2 3 4 5 6 7   24. Complete long-term tasks in designated time frames. (4)

1 2 3 4 5 6 7   25. Produce high energy when doing uninteresting work. (5)

1 2 3 4 5 6 7   26. Stop or change ineffective habits. (5)

1 2 3 4 5 6 7   27. Develop new and more productive patterns of behavior. (5)

1 2 3 4 5 6 7   28. Follow words with actions. (5)

1 2 3 4 5 6 7   29. Work out conflicts. (5)

1 2 3 4 5 6 7   30. Develop consensus with others. (4)

1 2 3 4 5 6 7   31. Mediate conflict between others. (3)

1 2 3 4 5 6 7   32. Exhibit effective interpersonal communication skills. (3)

1 2 3 4 5 6 7   33. Articulate the thoughts of a group. (4)

1 2 3 4 5 6 7   34. Influence others, directly or indirectly. (5)

1 2 3 4 5 6 7   35. Build trust with others. (6)

1 2 3 4 5 6 7   36. Build support teams. (5)

1 2 3 4 5 6 7   37. Make others feel good. (6)

1 2 3 4 5 6 7   38. Provide advice and support to others, as needed. (4)

1 2 3 4 5 6 7   39. Accurately reflect people’s feelings back to them. (5)

1 2 3 4 5 6 7   40. Recognize when others are distressed. (6)

1 2 3 4 5 6 7   41. Help others manage their emotions. (4)

1 2 3 4 5 6 7   42. Show empathy to others. (5)

1 2 3 4 5 6 7   43. Engage in intimate conversations with others. (6)

1 2 3 4 5 6 7   44. Help a group to manage emotions. (5)

1 2 3 4 5 6 7   45. Detect incongruence between others’ emotions or feelings and their behaviors. (5)

Scoring

This instrument measures five dimensions of your emotional intelligence. Find your scores as follows.

∙    Self-awareness ⎯ Add scores for items 1, 6, 11, 12, 13, 14, 15, 17, 18, 19, 20, and 21.

      My score is 57

∙    Managing emotions ⎯ Add scores for items 1, 2, 3, 4, 5, 7, 9, 10, 13, and 27.

     My score is 47

∙    Self-motivation ⎯ Add scores for items 7, 22, 23, 25, 26, 27, and 28.

    My score is 38

∙    Relating well ⎯ Add scores for items 8, 10, 16, 19, 20, 29, 30, 31, 32, 33, 34, 35, 36, 37, 38, 39, 42, 43, 44, and 45.

   My score is 93

∙    Emotional mentoring ⎯ Add scores for items 8, 10, 16, 18, 34, 35, 37, 38, 39, 40, 41, 44, and 45.

    My score is 69